Messaging en Guadalajara

•Desired Skills
•Enterprise level support and administration of Lotus Notes/Domino messaging and Database platforms
•Working Knowledge of Remedy Solutions Suite
•Customer focused support and maintenance of Lotus groupware applications including Lotus Domino, Sametime, and Quickplace 
•End user support/knowledge of multiple messaging platforms. (Exchange, GroupWise, Lotus Notes, or Hosted System)
•Ability to Write and follow procedures and balance daily support requirements with documented ongoing maintenance tasks
•Working Knowledge of Hardware configurations with multiple vendors.(Dell, IBM, HP/Compaq).
•Messaging Client Troubleshooting, Diagnostics, and resolution of End user client support issues.
•Candidate must have a minimum of 2 years experience in multiple areas listed above.
•Positions Responsibilities and Duties
Position will be as a member of a leveraged team supporting administration, operation, and delivery of internal and external email systems.
Account Management: Account Administration (Passwords, ID Creation, MACs), Distribution List (create/delete), Group/Shared/Functional mailbox management, Mailbox  Management [Limits], OPAS Request Tickets, Public Folder Administration, content filter administration.
Account Support: Message Routing Queue Management, Messaging Client Support, Blackberry /PDA support, Calendaring & Scheduling, OPAS Ticket Incident Handling, Application Virus Scanning/Monitoring, Vendor Liaison problem Reporting
Systems Troubleshooting: S/W Maintenance (bug fixes), Application Patch Implementation, 2nd Line Support on Backbone, Business Continuity Planning, 3rd Line Blackberry/PDA support, Event log analysis (Proactive), Mail Flow/Connectivity (DNS, MX, Routine issues).