Support Remedy en Guadalajara

Two yrs experience in technical support roles preferred. The Remedy Support analyst provides 1st level support to a Remedy ARSystem-based
application. This includes incident and request queue response including
application data maintenance and incident triage.
The analyst is an extension to the internal Perot Systems Infrastructure and
works directly with internal and external customer as well as interfaces with
level 2 and 3 support groups (Service providers, application development.
messaging support, network engineering, and server/database administration).
Customer service skills/phone etiquette, familiarity with Windows 98, 2000, XP, and NT, and troubleshooting client-server based applications are required skills.
This opportunity allows one the ability to work in a dynamic environment coupled with training and substantial growth potential.
Desired Skills:
Familiarity with the following processes for Service Management: Incident,
Request, Change, Problem, and Configuration management. The equivalent of a
four year degree in Computer Science or MIS is preferred. Good organizational
skills, ability to prioritize and manage multiple, simultaneous tasks, ability
to interact with customers at all levels, and excellent written and verbal
communication skills. Experience with MS Office, MS Visio, MS Project, and
the Remedy ARSystem is also a plus.
This is an exciting position developing and supporting Remedy/OPAS
applications for Perot Systems and its clients.
Amy Witherel